My Pledge as Your Case Manager


Advocate: I will provide support to you and your family to ensure that resources are used effectively. I will actively listen to and mediate conflicts with a focus on achieving a common goal and appropriate solution.

Liaison: I will be the communication link between you, family members, healthcare providers, vendors, doctors, facilities, and community resources.

Coordinator: I will evaluate the treatment options, plans, services and available benefits. I will communicate with pertinent parties to coordinate resources in promoting quality and cost-effective health care.

Negotiator: I will negotiate a cost that maximizes your insurance plans and minimizes the use of private finances. I will explore alternative funding upon identification of this resource need.

Educator: I will provide information to you and your family about proper health care actions and appropriate life-style settings. Proactive recommendations following the assessment period will be discussed.

Research-Investigator: I will explore possibilities to enhance the quality of life according to personal choices, the current health situation, and the potential for a positive outcome.